Totalmobile app transforms life for Homecare workers and receivers across Edinburgh

The Edinburgh Health and Social Care Partnership (EHSCP), in partnership with CGI, have completed the implementation of a new scheduling system, including the Totalmobile social care app to frontline Homecare and Reablement staff across Edinburgh which will help to provide more coordinated care across the City.

CGI, City of Edinburgh Council’s primary provider of end-to-end managed IT services and EHSCP, worked with field service and management technology company Totalmobile to deliver a new way of providing care for people at home, which will see 650 staff support around 800 people with over 6,000 hours of care per week using the new system.

New devices come with the Totalmobile ‘Mobilise’ app installed, which enables staff to view their visit information, check in and out of visits, and more safely and easily navigate around the city..

The system’s key feature is its dynamic scheduling element, which has made it easier for staff to schedule efficiently and quickly.

The innovative new system is reducing time spent on administrative tasks such as journey planning, freeing up staff to spend more time on providing high-quality care. Providing frontline workers with smart devices has also meant that they can access online information and training opportunities and that they feel more connected to the wider Health and Social Care team.

Homecare staff in the South-East of Edinburgh have shared their initial thoughts on the rollout:

“We’re delighted to be working in partnership with Edinburgh City Council to modernise its Care at Home Service. Our solutions will allow caregivers to deliver services more efficiently, while ensuring the safety and well-being of their staff. We are looking forward to supporting Edinburgh as it continues its mobile journey with us.”